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How can we help?
Answers to common questions, a direct line to our support team, and a community of patients helping each other.
FAQ
Quick answers about visits, prescriptions, payments, and your account.
Ticket support
Open a support ticket and track it to resolution with a named agent.
Forum & community
Learn from 12,000+ members sharing recovery tips and app guides.
Frequently asked questions.
Our median wait is under four minutes, day or night. Open the app, describe your symptoms, and the first available licensed doctor picks up your visit.
Yes. After a video or chat consultation, your doctor can issue an electronic prescription, which you can have delivered or pick up at 300+ partner pharmacies.
Every consultation is encrypted end-to-end. Your records are yours — you can export or delete them anytime, and we never sell health data.
Unlimited online consultations for up to five family members, priority booking, free medicine delivery, and one shared family health record. You can buy it in our Medicine Store.
Pay securely by card or bank transfer at checkout. If a doctor can't help with your case, the visit is free — and unused care plans are refundable within 14 days.
Yes. Doctors can issue digital sick letters and referral letters during your consultation, signed and verifiable by employers.
Open a support ticket.
Describe your issue and a named support agent will pick it up — most tickets are resolved within 24 hours.
Patient community.
12,000+ members swap recovery tips, app guides, and healthy-living ideas — moderated daily by our care team.
Managing hypertension, together
2,314 members · 480 discussions on home monitoring, low-salt cooking, and medication reminders.
New & expecting parents
3,890 members · Pediatricians answer questions every Tuesday and Friday evening.
App tips & feature requests
1,102 members · Learn shortcuts and vote on what we build next.